NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR; AUTOMOTIVE AFTER SALES SERVICING LEVEL 3
1. MALAYSIAN SKILL CERTIFICATION
Candidates after being assessed, verified and fulfilled Malaysian Skill Certification requirements shall be awarded with Diploma Kemahiran Malaysia (DKM) for Level 4 as for Level 5 shall be awarded with Diploma Lanjutan Kemahiran Malaysia respectively. All candidates are also recommended to undergo on job training to attain knowledge and skills in the Office Management field of work.
Assessment must be in accordance with the following:
This NOSS outlines Competency Unit (CU) in the Office Management working environment as required by the industry and has been developed and documented following extensive collaboration across key Malaysian organisations. To meet the requirements of this industry, it is imperative that the CU outlined follow a high standard as well as maintenance of consistency throughout the assessment process. This can only be done by stipulating a precise framework in which the assessment of CU must be conducted. The training & assessment of an Office Management practitioner must be deployed in accordance with JPK policy and standard as follows:
- The final assessment of competence must include the combination of documented continuous assessment conducted by the facilitator during training and the results of post-training examination;
- The post-training examination must be practical in nature and involve demonstration & application of the CU utilizing real equipment and real-world examples;
- The CU as outlined in this NOSS must be assessed throughout the training program and during a post-training examination;
- The learning environment and facilities need to be in accordance with the requirements of the industries;
- The development and assessment of the CU must demonstrate that they develop transferable skills;
- The development and assessment of the CU must include documentation by candidates both during training and examination; and
- All training and assessment materials must be mapped and verified to be in accordance with the NOSS Office Management by a panel of industry subject matter experts appointed by JPK.
2. JOB COMPETENCIES
Automotive After-Sales Servicing (Level 3) trainees must be competent in performing these core competency units:
- Automotive Workshop Administration & Supervision
- Petrol/Gasoline Engine Management System Diagnostic
- Diesel Engine Performance Diagnostic
- Electronic Control Transmission / Transaxle Diagnostic
- Antilock Braking System (ABS) Diagnostic and Rectification
- Turbocharger System Rectification Work
- Vehicle Test Drive
- Supplementary Restraint System (SRS) Airbag Installation & Diagnostic
Trainees are given option to further enhance their competency by choosing at least one of the elective competency units below:
- Diesel Fuel Injection Pump (FIP) Overhauling
- Continuous Variables Transmission (CVT) Diagnostic & Replacement
- Electric Power Steering Diagnostic
- Central Locking System Repairing
3. WORKING CONDITIONS
Nearly half of automotive service technicians work more than 40 hours a week. Some may also work evenings and weekends to satisfy customer service needs. Generally, service technicians work indoors in ventilated and well-lighted repair shops. However, some shops are drafty and noisy. Although some problems can be fixed with simple computerized adjustments, technicians frequently work with dirty and greasy parts, and in awkward positions. They often lift heavy parts and tools. Minor cuts, burns, and bruises are common, but technicians can usually avoid serious accidents if the shop is kept clean and orderly, and safety practices are observed.
4. EMPLOYMENT PROSPECTS
Job opportunities in this occupation are expected to be very good for persons who complete automotive training programs in high school, vocational and technical schools, or skills training institutes as employers report difficulty in finding workers with the right skills. Persons with good diagnostic and problem-solving abilities, and whose training includes basic electronics and computer courses, should have the best opportunities. For well-prepared people with a technical background, automotive service technician careers offer an excellent opportunity for good pay and the satisfaction of highly skilled work with vehicles incorporating the latest in advanced technology. However, persons without formal automotive training are likely to face competition for entry-level jobs.
5. TRAINING, INDUSTRIAL RECOGNITION, OTHER QUALIFICATION AND ADVANCEMENT
Automotive technology is rapidly increasing in sophistication, and most training authorities strongly recommend that persons seeking automotive service technician and mechanic jobs complete a formal training program in high school, or in a postsecondary vocational school or skills training institutes. However, some service technicians still learn the trade solely by assisting and learning from experienced workers. Courses in automotive repair, electronics, physics, chemistry, English, computers, and mathematics provide a good educational background for a career as a service technician.
For trainee automotive service technician jobs, employers look for people with strong communication and analytical skills. Technicians need good reading, mathematics, and computer skills to study technical manuals and to keep abreast of new technology and learn new service and repair procedures and specifications. Trainees also must possess mechanical aptitude and knowledge of how automobiles work. Most employers regard the successful completion of a vocational training program in automotive service technology as the best preparation for trainee positions.
Employers increasingly send experienced automotive service technicians to manufacturer training centres to learn to repair new models or to receive special training in the repair of components, such as electronic fuel injection or air-conditioners. Motor vehicle dealers and other automotive service providers also may send promising beginners to manufacturer-sponsored technician training programs; most employers periodically send experienced technicians to manufacturer-sponsored technician training programs for additional training to maintain or upgrade employees’ skills and thus increase the employees’ value to the employer. Factory representatives also visit many shops to conduct short training sessions.
Experienced technicians who have leadership ability sometimes advance to shop supervisor or service manager. Those who work well with customers may become automotive repair service estimators. Some with sufficient funds open independent repair shops.
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